13 Years of Five-Star Reviews
I had the opportunity to test their customer service for a problem I could not solve. They went above and beyond what you might expect. 5 stars customer service. Thanks!
I was recommended to BigScoots, and what a great decision I made to have them as my managed hosting site. Sure, there are many hosting companies out there, but then you’re just another cog in the machine. BigScoots is reliable, attentive, has great support, and helps you with whatever is going on with your website quickly. I have worked with many companies as a graphic designer, and BigScoots ranks right at the top. I definitely recommend them.
Me: Breaks website, has no idea how to fix it, frantically e-mails @BigScoots for help. Bigscoots: *replies within 2 minutes* We’re looking into this now. BS: *fixes within 20 minutes* We’ve fixed this for you, please check if it all works on your end. My heroes.
Big Scoots to the rescue again!! I’m a total novice when it comes to all the tech stuff. Big Scoots steps in and fills that gap for me! Transfers domains, checks the back end magic… all the things!! Thanks Big Scoots and JK for all the help!!
Absolutely GREAT service… and unbelievably quick, too!
I have had many questions as I am learning how to do all the things. Every time I submit a ticket, I get a response within hours (if not sooner). The guys at BigScoots have very patiently guided me through all of my issues (none of which were on their end of things). I appreciate the excellent customer service. Thank you!!
Like be responsible for its hardware and maintenance? I have @BigScoots for that. ❤
I have managed my website for 11 years. With help from a wonderful techy daughter we have had real good success. Many decisions had to be made but the best decision we ever made was moving our site to BigScoots. It is so nice to have support that actually cares about what is important to its customers. Can not thank the owners & staff enough. Thank you so much.
Been with them for over two years, whenever i needed help they were there for me. I cannot possibly complain about anything as their services are of highest quality and I absolutely love them. Here is to more years with BigScoots.
I highly recommend BigScoots. Their customer service is professional, kind, and caring. They give their all to each and every customer, regardless of the kind of account you have or the amount you pay them. Needless to say, they always go above and beyond. Customer Support is out of this world. Few companies IMHO have this kind of support nowadays. I am computer illiterate. They are always able to communicate with the utmost respect and kindness. I appreciate a business that can treat all their clients with the same professional and caring manner. It is not so with all companies. Not to mention, that their service is always fast. Needless, to say, they have made me a loyal customer. I wish to thank the company and the whole team for all they do. Excellent quality, quick response time, and technical support all in a friendly, professional manner. I hope that Justin and Sadiq get huge KUDOS for all they do! Thank you guys for all you do!!