Find your next Career Opportunity at BigScoots

At BigScoots, we don’t just host websites, we power the infrastructure behind some of the web’s fastest-growing brands through elite, managed WordPress and WooCommerce optimization. We are a fast-paced, remote-first team built on a culture of continuous improvement, where engineers, marketers, and operations professionals work with industry-leading engineering, development, sales, and marketing tools.

If you are looking for a collaborative, high-impact environment where your technical expertise or strategic insights directly shape the digital presence of global businesses, we want to talk to you.

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Ready to Level Up Your Career?

Explore our current open roles below to find where your skills and ambition fit best. Don’t see the perfect match for your expertise just yet? We are growing fast and constantly scaling our teams. Be sure to bookmark this page and check back regularly—we are always on the lookout for exceptional talent to join the BigScoots team!

Open Positions

Technical Operations Manager

Location: Chicago, IL

Pay: $90,000 a year 

Job Type: Full-time (onsite)

Apply: Send your resume and a cover letter to sales@bigscoots.com with the subject line of “Technical Operations Manager.”

Full Job Description

Responsibilities:

  • Oversee and direct the development of in-house control panel, WPO data portal, on-site coordination, and physical tasks and contribute as a subject matter expert of product management to various departments within our organization.
  • Direct the development of our in-house control panel, WPO data portal, ensuring its smooth operation and continuous improvement. 
  • Align the platform with the needs of our diverse client base, ranging from small businesses to enterprises.
  • Collaborate with cross-functional teams to identify and prioritize product enhancements and new features.
  • Serve as a Senior Systems Administrator, leveraging a deep understanding of our deployments, client requirements, and infrastructure.
  • Optimize systems and processes to maintain and enhance our high-quality hosting services.
  • Monitor and troubleshoot server performance, ensuring maximum uptime and reliability.
  • Play a vital role in training and mentoring new technical staff. Share knowledge and experience to ensure the team is equipped with the skills necessary to provide exceptional support.
  • Develop and maintain technical documentation and training materials.
  • Provide expertise in data center operations and infrastructure management.
  • Work closely with data center partners to facilitate seamless migrations and optimize performance.
  • Ensure that our infrastructure is secure, reliable, and scalable. Collaborate with billing staff to identify upsell and cross-sell opportunities.
  • Make service adjustments and facilitate migrations to better serve clients’ evolving needs.
  • Bridge the gap between technical operations and client service, focusing on client success through ticket management, and ensuring a smooth and efficient customer experience. 

Qualifications

Bachelor’s degree in any discipline and 3 years of experience as a Sr. Linux systems administrator and hosting operations or related occupation in Linux systems administration.

Must possess 3 years of experience with:

  • Product management
  • Hosting operations
  • Directing the development of client control panel
  • Managing escalation of technical issues
  • Providing technical training and developing and maintaining training materials
  • Optimizing systems and processes
  • Inside sales identifying upsell and cross-sell opportunities and making service adjustments to meet clients’ needs
  • Tracking client success through ticket management

Beneifts

  • 401(K) matching
  • Health insurance
  • Dental insurance
  • Vision insurance

About BigScoots

BigScoots is a fully managed hosting and site performance services provider for WordPress content creators, enterprises, and e-commerce clients. Since 2010, BigScoots has been recognized for unparalleled client service with 24/7 support, access to real human experts within 90 seconds, and site-specific management. With its own hardware and network infrastructure inside a world-class data center and a team of in-house engineers, BigScoots collaborates closely with clients, agencies, and developers to deliver robust client hosting services.

Equal Opportunity Employer BigScoots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, welcoming environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected by law.