Our team is a globally and culturally diverse group of exceptional humans. We all share a passion for customer success and are driven to do better every day. BigScoots began 14 years ago with the vision of doing hosting better, and our team carries that mission forward every single day.
Why Do You Recommend BigScoots To Your Clients?
Bill Erickson
, CultivateWP
“BigScoots solves all of our clients problems so well. They know our clients specific needs. They know how to serve high traffic and high performing sites extremely well.”
“When it comes to BigScoots, we suggest it because its quality servers, quality software and quality service. The customer service – no one even gets close to it within the hosting world. All other hosting providers you’ve just blown by.”
“BigScoots is my first recommendation for a host. Hands down. No questions asked. When someone asks who they should host with, I always say BigScoots!”
“Hosting is foundational for SEO. For us, having an environment like BigScoots’ where you make it easy for people to migrate, you provide a great hosting environment and great customer service it just makes it easy for us. We always see an improvement in performance and SEO when moving clients to BigScoots.”
“When you are managing the technical side of things yourself you can spend 20+ hours a week on it just trying to keep on top of things. But when you move to an entirely managed WordPress service like BigScoots, that drops down to, maybe, 15 minutes a week at a max!”
“What BigScoots does is make their customers feel special. When a customer feels special, they build loyalty and trust to that brand they’re working with, and you guys do that so well!”
Meet the team! We’re a diverse group of humans with diverse areas of expertise, who are located around the world and are deeply passionate about our client’s success. We form real partnerships with our clients, are here 24/7 proactively monitoring your site and available within ~90 seconds to dive deep when it matters most.
My name is Scott and as CEO and one of the co-founders, I oversee all executive operations. I am responsible for all vendor partnerships, business forecasting, and working directly with customers learning about what BigScoots does well, what might be improved upon, and how to expand products and services to better serve BigScoots customers.
My name is Justin and as SVP, Lead Systems Engineer and one of the co-founders, I control the BigScoots helm in day-to-day operations. I apply my knowledge to handle support and network related tickets from the most basic through to the incredibly complex. In addition to overseeing the support desk, I take lead on all configuration, proactive monitoring and long term maintenance of the BigScoots infrastructure.
I’m James, the COO of BigScoots, and I have over a decade and a half of experience in the managed web hosting industry. I oversee our company’s operations to ensure we’re delivering exceptional customer service and high-performance hosting solutions. I’m passionate about technology and continually improving our solutions to meet the unique needs of our clients. I make it a priority to stay up-to-date with the latest trends and technologies, and when I’m not working, I love exploring new hiking trails and spending time in nature.
I’m Tim, the Chief Marketing Officer of BigScoots. For more than two decades, I have helped software, infrastructure, and hosting leaders build their brands. I oversee marketing and business development initiatives at BigScoots. I work with communities, clients, and partners to share the BigScoots story and help others learn how to achieve success with WordPress and web hosting. My passion is finding new and creative ways to blend technology and marketing to reach and educate audiences in a meaningful way.
Chris,
VP of Engineering
I am a passionate technical leader with over a decade of experience. I thrive on crafting innovative solutions for a wide array of challenges. Outside work, my passions include exploring new destinations & occasionally getting behind the wheel of a race car.
Dean,
Team Manager
As the Team Manager, I use my expertise to oversee the training and development of our engineers, onboarding new employees as well as handling support via the help desk.
Zack,
Lead Systems Admin
Adept at maintaining and securing WordPress sites for optimal performance
Prasul,
Lead Systems Admin
Lives in binaries and logs, smitten by the matrix digital rain!
Katie,
Sales & Client Success Lead
Hey! I’m Katie. I handle sales, client success & marketing. I love all 4-legged creatures & spending time outdoors, which is usually where you’ll find me outside of BigScoots. 😍
Saumya,
Lead Software Engineer
I’m Saumya – an engineer, problem solver, WordPress and Cloudflare expert. I like to solve any and all technical problems, and play with all kinds of codes.
Gibu,
Systems Admin
Hey, I’m Gibu. I’m passionate about providing personalized care to our clients and helping them identify the issues.
Zach,
Product Specialist
Hello, I’m Zach, and I specialize in Cloudflare Enterprise and improving website performance for our customers.
Julian,
Systems Admin
Server tech guru with 11+ years of experience. Apart from work, I enjoy living a healthy lifestyle through sports, swimming and pursuing educational and ethical self-development.
JK,
Systems Admin
10+ years of IT experience, expert in troubleshooting, configuration, and implementation. Passionate about technology and innovative solutions.
Dr. Khan,
Systems Admin
An actual medical doctor, repurposing his skills to heal your websites.
Shib,
Systems Admin
I am dedicated to providing exceptional customer service and always ensuring smooth operations for clients.
Sadiq,
Systems Admin
Hi, I’m Sadiq, a systems administrator with BigScoots! In my free time you can find me reading fiction books, listening to music, and playing video games.
Nicolaj,
Network Admin
Hi! I’m Nicolaj and I handle the day-to-day network operations and deployment of new network devices.
Michael,
Systems Admin
I’m Michael! Committed to providing every BigScoots client with the attention to detail and efficient support they deserve.
Sandy,
Client Success
Hey, I’m Sandy! I’m here to help you reach your goals! Outside of work, you can find me listening to music and cooking/baking with my toddler.
Jay,
Systems Admin
Hey, I’m Jay! A tech wizard who is unceasingly energized by curiosity.
Les,
Systems Admin
Hello there weary traveler, I am Les. If it’s electronic or mechanical, there is a good chance I want to take it apart and see how it works. Most of the time, I can even put it back together!
Lijith,
Systems Admin
Hey! I am Lijith. For 10 years, I have dedicated myself to configuring & troubleshooting system/network-wide issues. I enjoy helping others & solving technical problems. In my free time, I like driving, listening to music, and researching.
Minhal,
Systems Admin
Hi! I’m Minhal. As a tech troubleshooter by day, I wield my skills in the world of servers. Beyond the code, I indulge in cycling adventures, soccer matches, and immersing myself in the world of video games.
Katya,
Client Success
Hello! I’m Katya. Passionate about top-notch customer service at BigScoots! Family, plants, music, and furry friends fill my free time.
Zachary E.,
Systems Admin
Hello! I’m Zachary. I’m a coder, sysadmin, and security specialist. If I have your ticket, rest assured you can count on a detailed response. Outside of BigScoots, I am a gamer, a foodie, and bike rider.
Aidan,
Client Success
Hi, I’m Aidan. I am a part of the BigScoots client success team, with a passion for web development, using my passion to help you make the best decisions for your site.
David,
Systems Admin
A seasoned digital veteran passionate about hosting, providing excellent customer service, and helping others. Outside of IT, I’m a maker, gardener, and outdoor enthusiast.
Asher,
Systems Admin
Hi, I’m Asher. I’m a dedicated system admin with a passion for maintaining & optimizing IT infrastructure. I have 8 years of experience in the hosting world. Outside of work, I love traveling & exploring new places.
Ali,
Systems Admin
Hi! I’m Ali, a systems admin at BigScoots with 5 years of experience in web hosting & customer support. When I’m not working, I love traveling & discovering new destinations.
Abdal,
Systems Admin
Hi, I’m Abdal Khan, a systems admin at BigScoots. In my downtime I’m all about exploring technology, video games & getting lost in a good book. I also love traveling & uncovering new experiences along the way.
14 Years of Five-Star Reviews
Just want to praise @BigScoots – by far the best hosting I have ever had. SUPER fast (server response time of 80m/s), SUPER stable, AMAZING support. And I’m not a newb..Takes the headache out of hosting and running a site. Thanks so much @BigScoots
I’ve used many hosts over the years, but BigScoots by far has provided the best experience! I have moved most of my clients and friends over the BigScoots in the last year because their support is top notch and, although hosting is hosting, their user dashboard is so easy to navigate! No more confusion!
“Hosting is foundational for SEO. For us, having an environment like BigScoots’ where you make it easy for people to migrate, you provide a great hosting environment and great customer service it just makes it easy for us. We always see an improvement in performance and SEO when moving clients to BigScoots.”
I had a great experience with Bigscoots. They guided me throughout the process and I appreciate their prompt customer care. I would recommend Bigscoots for web hosting.
Shout out to @BigScoots for giving me a no questions asked refund when I double paid a bill. You all are the greatest and have wonderful customer service
Although it’s not the “Official” thank your server support team day… I still want to say “THANK YOU!” to @BigScoots for helping us reach tens of millions of people with our blazing fast dedicated server and helping this non-server-admin keep that thing tuned for performance.
Shane & Simple is back up!!! It was a corrupted plugin. But, that’s exactly why I have BigScoots. I emailed them and they literally fixed in a matter of minutes. HUGE THANKS TO JUSTIN AND EVERYONE AT BigScoots!!! They are amazing!
Super job by the BigScoots team. I had been with Bluehost for many years and just couldn’t take them anymore, with my site going down on a regular basis. But BigScoots came to the rescue and my site loads so much faster since I switched – Colette Connolly, founder, Ireland on a Budget.
All of our infrastructure here at BigScoots is owned and operated entirely by us. Being in complete control of the process start-to-finish means we know your environment inside and out.
Industry partnerships
We’ve spent years forming relationships with industry experts and service leaders, providing integrated workflows and industry leading service.
We’re growing!
3 years in a row being listed on Fortune5000’s list of the fastest growing companies in America means that we’re a growing, happy, exciting company that you can count on to be here to grow with you.