Our team is a globally and culturally diverse group of exceptional humans. We all share a passion for customer success and are driven to do better every day. BigScoots began 14 years ago with the vision of doing hosting better, and our team carries that mission forward every single day.
Why Do You Recommend BigScoots To Your Clients?
Billy Ryder
, SetMySite
“When it comes to BigScoots, we suggest it because its quality servers, quality software and quality service. The customer service – no one even gets close to it within the hosting world. All other hosting providers you’ve just blown by.”
“When you are managing the technical side of things yourself you can spend 20+ hours a week on it just trying to keep on top of things. But when you move to an entirely managed WordPress service like BigScoots, that drops down to, maybe, 15 minutes a week at a max!”
“Hosting is foundational for SEO. For us, having an environment like BigScoots’ where you make it easy for people to migrate, you provide a great hosting environment and great customer service it just makes it easy for us. We always see an improvement in performance and SEO when moving clients to BigScoots.”
“BigScoots is my first recommendation for a host. Hands down. No questions asked. When someone asks who they should host with, I always say BigScoots!”
“BigScoots solves all of our clients problems so well. They know our clients specific needs. They know how to serve high traffic and high performing sites extremely well.”
“What BigScoots does is make their customers feel special. When a customer feels special, they build loyalty and trust to that brand they’re working with, and you guys do that so well!”
Meet the team! We’re a diverse group of humans with diverse areas of expertise, who are located around the world and are deeply passionate about our client’s success. We form real partnerships with our clients, are here 24/7 proactively monitoring your site and available within ~90 seconds to dive deep when it matters most.
14 Years of Five-Star Reviews
BigScoots are the best web service provider in the world! They are super speedy, knowledgeable and helpful when assisting with issues, questions or anything that happens with my site out of the ordinary. (All of their staff, not just 1 or 2 of them). I thoroughly recommend them to anyone whose website needs the best support from a fantastic and professional team! Thank – you.
I absolutely love working with Bigscoots! I’ve been a loyal customer for a long time, and recently, my daughter started her blog with them too. The support we’ve received has been absolutely phenomenal, and they had her up and running in just minutes. A big thanks to JK and the entire Bigscoots team!
I’ve been really impressed with BigScoots. They’ve gone above and beyond and often helped me solve problems I thought I’d need to hire someone to figure out. They’ve never once told me “not our problem,” which hasn’t been my experience with other companies I’ve used. And BigScoots costs less!
The customer service is outstanding. They have literally never taken more than 10 minutes to get back to me. With site ground, I always had to fight to get someone on the phone to even hopefully get some thing resolved. With Big Scoots? A human is on it every time
I have had many questions as I am learning how to do all the things. Every time I submit a ticket, I get a response within hours (if not sooner). The guys at BigScoots have very patiently guided me through all of my issues (none of which were on their end of things). I appreciate the excellent customer service. Thank you!!
I’ve had dozens of hosts, BigScoots is clearly the best value, reliable managed host out there. I’ve been with BigScoots for many years. They’re an excellent alternative to companies like WP Engine and way better than companies like HostGator. I’ve had major sites that had sister sites that weren’t hosted by BigScoots. Our sites would be up and stable while the sister sites would go down in a fire. BigScoots is my favorite host of all time and I highly recommend them to everyone.
The team at Big Scoots has gone above and beyond the service, I expected to receive when I first signed up. I have been building my first WordPress website for my personal professional brand. After our company’s website guy left, I have been largely on my own creating and managing the sites. Scott and Justin are quick to respond to all of my issues and provide a level of care toward solving those issues beyond what I would expect to receive elsewhere. If you are looking for a hands-on approach with your managed host, then Big Scoots is the best team for you!
Excellent site speed and reliability. Excellent customer service – always available to help with questions. The best decision I ever made was to switch to BigScoots for my sites.
My name is Scott and as CEO and one of the co-founders, I oversee all executive operations. I am responsible for all vendor partnerships, business forecasting, and working directly with customers learning about what BigScoots does well, what might be improved upon, and how to expand products and services to better serve BigScoots customers.
My name is Justin and as SVP, Lead Systems Engineer and one of the co-founders, I control the BigScoots helm in day-to-day operations. I apply my knowledge to handle support and network related tickets from the most basic through to the incredibly complex. In addition to overseeing the support desk, I take lead on all configuration, proactive monitoring and long term maintenance of the BigScoots infrastructure.
I’m James, the COO of BigScoots, and I have over a decade and a half of experience in the managed web hosting industry. I oversee our company’s operations to ensure we’re delivering exceptional customer service and high-performance hosting solutions. I’m passionate about technology and continually improving our solutions to meet the unique needs of our clients. I make it a priority to stay up-to-date with the latest trends and technologies, and when I’m not working, I love exploring new hiking trails and spending time in nature.
I’m Tim, the Chief Marketing Officer of BigScoots. For more than two decades, I have helped software, infrastructure, and hosting leaders build their brands. I oversee marketing and business development initiatives at BigScoots. I work with communities, clients, and partners to share the BigScoots story and help others learn how to achieve success with WordPress and web hosting. My passion is finding new and creative ways to blend technology and marketing to reach and educate audiences in a meaningful way.
Chris,
VP of Engineering
I am a passionate technical leader with over a decade of experience. I thrive on crafting innovative solutions for a wide array of challenges. Outside work, my passions include exploring new destinations & occasionally getting behind the wheel of a race car.
Zack,
Lead Systems Admin
Adept at maintaining and securing WordPress sites for optimal performance
Prasul,
Lead Systems Admin
Lives in binaries and logs, smitten by the matrix digital rain!
Katie,
VP of Client Success
Hey! I’m Katie. I handle all things related to sales & your success as a BigScoots client! I love all 4-legged creatures, spending time outdoors & travelling, which is usually where you’ll find me outside of work. 😍
Saumya,
Lead Software Engineer
I’m Saumya – an engineer, problem solver, WordPress and Cloudflare expert. I like to solve any and all technical problems, and play with all kinds of codes.
Dean,
Systems Admin
As the Team Manager, I use my expertise to oversee the training and development of our engineers, onboarding new employees as well as handling support via the help desk.
Gibu,
Systems Admin
Hey, I’m Gibu. I’m passionate about providing personalized care to our clients and helping them identify the issues.
Zach,
Product Specialist
Hello, I’m Zach, and I specialize in Cloudflare Enterprise and improving website performance for our customers.
Julian,
Systems Admin
Server tech guru with 11+ years of experience. Apart from work, I enjoy living a healthy lifestyle through sports, swimming and pursuing educational and ethical self-development.
JK,
Systems Admin
10+ years of IT experience, expert in troubleshooting, configuration, and implementation. Passionate about technology and innovative solutions.
Dr. Khan,
Systems Admin
An actual medical doctor, repurposing his skills to heal your websites.
Shib,
Systems Admin
I am dedicated to providing exceptional customer service and always ensuring smooth operations for clients.
Sadiq,
Systems Admin
Hi, I’m Sadiq, a systems administrator with BigScoots! In my free time you can find me reading fiction books, listening to music, and playing video games.
Nicolaj,
Network Admin
Hi! I’m Nicolaj and I handle the day-to-day network operations and deployment of new network devices.
Sandy,
Client Success Manager
Hey, I’m Sandy! I’m here to help you reach your goals! Outside of work, you can find me listening to music and cooking/baking with my toddler.
Jay,
Systems Admin
Hey, I’m Jay! A tech wizard who is unceasingly energized by curiosity.
Les,
Systems Admin
Hello there weary traveler, I am Les. If it’s electronic or mechanical, there is a good chance I want to take it apart and see how it works. Most of the time, I can even put it back together!
Lijith,
Systems Admin
Hey! I am Lijith. For 10 years, I have dedicated myself to configuring & troubleshooting system/network-wide issues. I enjoy helping others & solving technical problems. In my free time, I like driving, listening to music, and researching.
Katya,
Client Success
Hello! I’m Katya. Passionate about top-notch customer service at BigScoots! Family, plants, music, and furry friends fill my free time.
Aidan,
Data Center Technician
Hi, I’m Aidan. I am a datacenter technician with BigScoots. I am passionate about web architecture and design, leveraging my talents to best handle your site’s physical backend.
David,
Systems Admin
A seasoned digital veteran passionate about hosting, providing excellent customer service, and helping others. Outside of IT, I’m a maker, gardener, and outdoor enthusiast.
Asher,
Systems Admin
Hi, I’m Asher. I’m a dedicated system admin with a passion for maintaining & optimizing IT infrastructure. I have 8 years of experience in the hosting world. Outside of work, I love traveling & exploring new places.
Ali,
Systems Admin
Hi! I’m Ali, a systems admin at BigScoots with 5 years of experience in web hosting & customer support. When I’m not working, I love traveling & discovering new destinations.
Abdal,
Systems Admin
Hi, I’m Abdal Khan, a systems admin at BigScoots. In my downtime I’m all about exploring technology, video games & getting lost in a good book. I also love traveling & uncovering new experiences along the way.
Jane,
Client Success
Hi, I’m Jane! I’m passionate about providing excellent customer service! In my free time I love to spend time with my family, listen to music, and spend time outdoors.
Aleksandar,
Systems Admin
Problem solver by day, avid Kindle reader when not doing that.
Pavle,
Systems Admin
Your typical tech geek with a side of gym going and drone flying enthusiasm.
We own everything
All of our infrastructure here at BigScoots is owned and operated entirely by us. Being in complete control of the process start-to-finish means we know your environment inside and out.
Industry partnerships
We’ve spent years forming relationships with industry experts and service leaders, providing integrated workflows and industry leading service.
We’re growing!
3 years in a row being listed on Fortune5000’s list of the fastest growing companies in America means that we’re a growing, happy, exciting company that you can count on to be here to grow with you.