13 Years of Five-Star Reviews
I am not one to usually make a comment or recommendation for any company. But sometimes things happen that warrant a comment. I have only been with BigScoots for a little over a month now but can’t thank them enough for all the hard work they have done on my account. Justin and I have been communicating back and forth for weeks now trying to get a particularly nasty email problem that I was having fixed. I won’t go into all the details but suffice it to say that he and Scott worked with me when they should have just told me to pound sand and move on. I was a pain but these guys held their cool and found out what the problem was and got done. Scott and Justin, you guys are the best and I will tell everyone I know about your service.
After an impossibly hard parenting day, my website—my bread and butter—goes all the way down due to a random automatic plugin update. @BigScoots came through with their excellent and fast customer service and fixed it for me WHILE fixing another issue simultaneously. Amazing.
The customer service is outstanding. They have literally never taken more than 10 minutes to get back to me. With site ground, I always had to fight to get someone on the phone to even hopefully get some thing resolved. With Big Scoots? A human is on it every time
WOW! Talk about epic customer service, fantastic site speed, and going the extra mile. Love the crew at BigScoots!
Best hosting service ever! Anytime I need help the support team is right there to assist. No question is too small and everything is easy. I only wish I had switched sooner.
I really like how they alarm their customers about things that are not directly related to their business but can affect the customers. For example, once they warned against updating to a certain WP version because it was not stable enough. Good job!
Like be responsible for its hardware and maintenance? I have @BigScoots for that. ❤
I can’t speak highly enough about the support team and response times. Nights, weekends, holidays—they’re always there to help. Don’t tell them, but BigScoots is a ridiculous value.
Big Scoots is hands down the best host I’ve worked with. They are wonderful to work with, have crazy fast response times, and the pricing is the best you’ll find. I wholeheartedly recommend them.