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13 Years of Five-Star Reviews
Best customer service of any host, ever! The performance of our site is amazing on Big Scoots as well. We’ve moved through 3-4 different hosts after the last several years and have always had negative experiences with our hosting (especially customer service on setup and if issues arise) until now. Scott & Justin worked on a Saturday and Sunday to make sure they met their commitment to us to get our site transitioned within 48 hours because they had quite a few transitions to do. Other hosts (including our previous one) would have just said, sorry we’re busy it’s going to take us a long time. Big Scoots is THE BEST!
Really great customer support experiences. Friendly, fast, responsive, and great product – will be staying with them for a while!
Big Scoots to the rescue again!! I’m a total novice when it comes to all the tech stuff. Big Scoots steps in and fills that gap for me! Transfers domains, checks the back end magic… all the things!! Thanks Big Scoots and JK for all the help!!
Big Scoots has wonderful service! Always there to help with support and quickly responds!! Thanks, Big Scoots Support Team
I moved to @BigScoots at your recommendation when my site started crashing with over 1000 visitors per day. They are the best!
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Shane & Simple is back up!!! It was a corrupted plugin. But, that’s exactly why I have BigScoots. I emailed them and they literally fixed in a matter of minutes. HUGE THANKS TO JUSTIN AND EVERYONE AT BigScoots!!! They are amazing!
I have had many questions as I am learning how to do all the things. Every time I submit a ticket, I get a response within hours (if not sooner). The guys at BigScoots have very patiently guided me through all of my issues (none of which were on their end of things). I appreciate the excellent customer service. Thank you!!
I have been very impressed with BigScoots. I ended up getting both of my sites migrated to BigScoots in just a couple of hours. The service was fantastic, and everything was done quickly and efficiently. I’ve been with another host for years, and their service has never been so personable or efficient. I’ve also had my sites hacked multiple times over the years, and when that happens it is like pulling teeth to try and get someone to help, even with the security monitoring add-ons and additional services I was paying for. It would always be multiple days before things were fixed, and the site would lose revenue, none of which they ever cared about. This is not the case with BigScoots. They are a full service hosting company and watch over the sites, which gives me peace of mind. They also don’t have up charges for SSL certificates and many add-ons. They are just included, which is very nice. I honestly feel like I’m going to be in real good hands with BigScoots, and am excited to be with a new host. Thank you!
Smooth and easy to work with. I didn’t have to be an expert to get my website transferred; they did it all for me! Seamlessly and fast. Quick to respond to emails and chat. Well-explained next steps and guidance. Good work, guys.