About The Bigscoots Riding Experience
BigScoots does not Overload their servers
Quad Core CPU's, Hardware RAID10, 15K RPM SAS HD's, diesel turbo engine optional.
The BigScoots way of life has been fabricated around the profound scientific idea that our customers should get all that they pay for and nothing less; but maybe more, but never anything less; but seriously sometimes more. Unlike the human brain where a mere 20% of neurological activity can be recorded at any given time, we have maximized our server brain to output no less than 100% of its resources on a perpetual basis.
Under "The Crews" watchful eye the maximization of resources and elimination of server crowding enables BigScoots to keep costs low and all the while maintaining its position at the top of the customer service charts. So grab your helmet and hop on the back while we welcome one and all to join the growing list of gratifyingly overjoyed customers.
REAL 24/7/365 US Based Support
Your JustinTIME to meet your Personal Hosting Support Wingman
All jokes aside, here at BigScoots we have carefully selected "The Crew" through a painstakingly systematic process where we derive eligibility from being fluent in English, trained in the services offered and the ability to do it with a smile, all over pi.
OK really all jokes aside, realistically there is no mathematical formula or combination of cost vs. return spread sheets that will provide the answer to a stellar support department. There is however with a little common sense a narrow window that allows us to supply our fabulous customers with that stellar service they all crave. With focused training on specific products and an ongoing education on what customer service should be, The Crews support technicians strive for no less than 100% satisfaction, 100% of the time.
No Gimmicks Seriously
False advertising just isn't our style. Who'd have thought it would make us unique?
You would think that coming across as a company built around the noble idea of being upfront with its customers is a fairly common practice, well if you have shopped around the hosting industry lately I am sure you will disagree. With the hosting market being as saturated as it is, most companies tend to find the only successful business model is one where it tricks its customers into up sells and "Only if" pricing models.
"Check out this LOW LOW Price", coming to find this is only the case if you sign on for 1+ years. "Free website/domain for life!" well that's only if you stay with them for life. The worst of them all, if you see"FREE" or "UNLIMITED", just turn and run. At BigScoots we have ABSOLUTELY NO GIMMICK advertising schemes for the completely selfish reason of wanting to be able to sleep easy at night. You will find savings on Annual, Semiannual and Quarterly pricing as well as a free domain on Annual 100CC+ hosting and VPS packages; but you will always see the ACTUAL price upfront. The prices you see on our front pages are what you will see on your invoices for the life of your BigScoots service.
An Actual No Hassle 30 Day Money Back Guarantee
For the sake of maintaining our principles, lets keep this thing to one paragraph.
With multifaceted Guarantee ploys left, right and center that are designed specifically to give the customer a false sense of security, we figured it might be a good idea to keep things simple (See Gimmicks). From the date of activation you have 30 days to ask for a refund on any shared hosting package. Please keep in mind if asking for a refund on an annual contact and having taken advantage of our free domain, it will be a full refund less the domain cost. On our Virtual Private Servers (VPS) due to running costs, licenses and availability we are forced to limit the Guarantee to 7 days. Again please keep in mind we cannot refund costs out of our control (i.e. cPanel licenses). At the end of the day we are talking about BigScoots here, since no one will ever actually need to use these guarantees hopefully they can at least give you the chance to let your hair down and enjoy the ride for awhile.
Developers, Technicians and Mechanics All In House
Pull in the choke, light the ignition, disable the kill switch and hit the launch button.
The BigScoots Crew is comprised of a team of elite personnel that are at the ready to aid in whatever hosting mishaps that may come your way. Whether it is an engine malfunction or a flat tire, you can be rest assured that BigScoots is on your side. Simple and direct communication leads to prompt and accurate resolutions. Our in house staff takes a daily vow to leave no customer unsatisfied and no issue unresolved. You can expect no less then world class support, service and of course a stellar product to boot.
