At BigScoots we feel it more appropriate to discuss who we are and our philosophy on management, rather than listing specific tasks that we can complete if asked as other hosts tend to do. The problem with lists is that they are inherently biased towards the folks making them, and as large hosting providers who need to streamline management and client communication that makes perfect sense. At BigScoots however as a small and efficient team we aren’t looking for an easy day full of tickets we have no human connection with, we want challenge, we want to get our hands dirty with your system to provide more direct and accurate long term resolutions, we want to get to know you and your team, we want to be the difference you’ve been looking for, not just another outlet that can help you “try” to find an answer when you have more important things to worry about… like your business!
The BigScoots approach on management is one not often shared in the hosting industry. Here at BigScoots we believe fully managed to be just that, fully managed, and we’ve built our business off the back of that belief. Since day 1 back in August of 2010 we’ve been operating exclusively in the premium hosting space, and our commitment to our customers has never waned. All of the hardening, optimizing, consulting, custom building servers by hand, proactive monitoring and ongoing management that other hosts trademark as a “custom” service and charge more for if offered at all, we offer standard. We take the worry that you aren’t getting everything you’ll need out of the equation and deliver a solution built with the client in focus, not the bottom line. To put it plainly our fully managed services truly are fully managed. Whether we’re managing a broken Wordpress website requiring deep discovery to isolate plugin and performance issues or deploying a load balanced and redundant dedicated cluster needing custom third party software installations and proactive monitoring, we do it all. Perhaps most impressively it’s all covered under the monthly fee you find on right on our website. We’re straight shooters and don’t play marketing games, we price ourselves to be able to continue to deliver those real business changing results you see plastered all over our social media and throughout community forums and we never charge extra for the service and support we want every single BigScoots customer to experience. At BigScoots you're going to get expert system administrators professionally trained and formally educated who are on a 24/7/365 clock and able to deliver accurate and detailed responses on any topic, basic or complex, in an average of 5 minutes, any hour of any day of the year. Whether you ask us to or not, we will always be going the extra mile and doing the leg work necessary to optimize your website or application for performance and harden against unwarranted threats. The only thing we take more seriously than hosting is our management approach, which is why our clients consider us as part of their team rather than a mere service provider. It is a privilege to be able to work outside the confines of a typical management "list," give us a call or stop by live chat and let us show you what real management is all about.